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Using technology to enhance customer experience

Technology has become an increasingly present part of our lives. Whether it's remote working, streaming films, or ordering a takeaway, technology is involved in everything we do.

The benefits of kiosks in today’s restaurants

Recently our MD, Scott Muncaster, spoke to The Telegraph about the benefits of kiosks. Scott explained why they give operators an edge in an increasingly competitive market, but also the need to be mindful of customers’ needs and expectations.

Using technology to create habit-forming experiences

In the fast-paced hospitality industry of today, where competition is fierce and customer expectations are ever-evolving, venues are striving to not only attract guests but also ensure they keep them coming back.

What is three rocks® XMS and what does it mean for hospitality?

three rocks® XMS is a flexible experience management system which enables businesses to create a tailored CX tech stack to match their needs. Bringing together decades of experience, offering businesses a pick and mix of cutting-edge technology.

Data auditing

You must make the most of any customer, one way of doing this is through the power of data. By implementing intelligent data capture, venues can build a single view of their customers.

Insight pack

Automation and AI in Restaurants, research findings

The impact emerging technologies will have on hospitality in 2024

The need to keep innovating has never been more important for hospitality, especially in the modern, technology driven era.

Bank holidays: ensuring long-term success from seasonal rushes

Bank holidays often generate a spike in customers for hospitality businesses. This extra footfall is a chance for businesses to collect valuable customer data and critical information that allows them to attract and retain more business going forward.

Why automation holds the key to surviving the labour shortage in 2023

Automation is becoming increasingly popular at bars and restaurants in the UK. Recent advancements have meant that jobs previously done by staff can now be fulfilled by online systems, AI, or even robots.

How can XMS minimise the impact of no-shows this festive season?

The Christmas period is a critical time for hospitality businesses, with more opportunity to boost revenue. However, with increased footfall comes heightened pressure, and operators face one persistent challenge throughout the festive season; no-shows.

Company News

Introduction to three rocks

At the start of October we announced the merger of Adactus and Six Sevens Solutions, coming together to form three rocks, a people-first technology company specialising in enhancing consumer, employee, and user experiences.

three rocks celebrates B-Corp Certification Milestone

For us, becoming a Certified B Corporation goes beyond ethical responsibility, it’s also a valuable opportunity to strengthen our business.

Thame 10K

Well done team for running the Thame 10K

TVCC awards 2023

We are really proud to be runners up in The Thames Valley Chamber of Commerce Awards 2023 for Employer of the Year.

Thames Valley Chamber of Commerce Awards 2022

We are proud to be runners-up in The Thames Valley Chamber of Commerce Awards 2022 for Employer of the Year

How to define who your customers are and what they want

From digital booking systems to data-driven menu selections, the scale of intelligence and technology used by today’s businesses is increasing. This is the curve which operators must keep up with to ensure they give themselves continued success

Business themes affecting us all

We recently led a discussion with our clients on the big themes around working practices in the post-covid world – it was fascinating to hear the range of opinions and plans across the group.

Data-driven marketing; making a start

B2B customers are just B2C customers who happen to be at work. They are most likely to respond positively to marketing messages that are relevant and significant to them.

Answering the 'wonder whys'

Have you ever wondered why your customers have made certain choices, whether that be repeat orders, same time bookings or special occasion treats? The ‘wonder why’ questions don’t have to be a mystery anymore.